Privacy Policy (UK)

Entity: Evolve Skateboards UK – Mobocom Ltd (Company No. 08653456)
Address / Registered Office: Unit A, Kingsfield Close, Northampton, NN5 7QS, United Kingdom
Website: www.rideevolve.co.uk
Email: support@rideevolve.co.uk
Phone: 01604 962022

Mobocom Ltd, trading as Evolve Skateboards UK (“we”, “us”, or “our”), is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store and share your personal data, and your rights in relation to that information.

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1. General

We collect and process personal information to provide goods and services, manage orders, and improve your experience with Evolve Skateboards UK. Personal information we collect may include:

• Your name, address and contact details (including email address and phone number);
• Date of birth or age range (where necessary for product use, safety or promotions);
• Payment details (such as card or account information used for transactions);
• Device and usage information when using our websites or applications;
• Location data (for features such as the Explore by Evolve App, if you choose to enable it);
• Information relating to your purchases, preferences, and communication history with us.

We collect most information directly from you (e.g. when you make a purchase, contact us, or use our website). Occasionally, we may receive information from distributors, authorised retailers, or affiliated brands where necessary to fulfil your order or warranty support.

Location Information

Where you use the Explore by Evolve mobile app, location data may be collected to enable ride tracking, rankings, and performance statistics. Location tracking operates only when the app is active or running in the background (if permitted). You may disable location access at any time in your device settings. Location data is encrypted, securely stored, and linked to your account. No personal identifiers (such as email addresses) are visible to other users.

Log Data

When using our website or app, we may collect technical data such as your IP address, browser type, operating system, and app usage statistics. This information is used to improve our website, troubleshoot errors, and maintain security. We do not sell or share this data with third parties for marketing purposes.

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2. Why We Collect Data

We collect and process personal data for the following purposes:

• To process and dispatch orders and manage your account;
• To provide after-sales service, warranty support, and repairs;
• For internal record keeping and compliance with legal obligations;
• To communicate product updates, promotions, or service notices (where you have consented);
• To analyse and improve our website, services, and customer experience;
• To detect and prevent fraud or misuse of our services.

Marketing Communications

If you have opted in, we may send promotional emails or SMS messages about new products, offers, or updates that may interest you. You can withdraw consent or unsubscribe at any time using the link in our messages or by emailing support@rideevolve.co.uk.

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3. Data Deletion Instructions (Explore by Evolve App)

If you use the Explore by Evolve app and wish to delete your data:

1. From your Facebook account (if used for login):
   • Go to your Facebook Account Settings → “Apps and Websites”.
   • Locate and select “Evolve App”.
   • Choose “Remove” and confirm deletion of app data.
2. From within the Explore by Evolve app:
   • Open your profile tab.
   • Scroll to the bottom and select “Delete Your Account”.
   • Follow the prompts to confirm permanent deletion of your account and ride data.
3. Through Evolve Skateboards UK Customer Service:
   • Email support@rideevolve.co.uk using the address linked to your app account.
   • If logged in via Facebook, please include your Facebook user ID (available under Facebook → Settings → Apps and Websites → Evolve).
   • You will receive a confirmation email once your account and data have been permanently deleted.

Note: Once deleted, your account and all related data (including rides, rankings, and performance records) cannot be recovered.

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4. Disclosure of Information

We may share your information only when necessary to deliver services, including with:

• Our authorised distributors, service agents and repair partners;
• Third-party logistics and payment providers (e.g. Shopify, Stripe, DPD, UPS);
• Professional advisers, IT support, or regulatory authorities where required by law.

We do not sell or rent your personal data to third parties.

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5. Data Accuracy and Retention

We take reasonable steps to ensure your information is accurate and up to date. You can update your personal details by logging into your online account or by contacting us directly. Data is retained only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

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6. International Transfers

Your information may be transferred and processed outside the UK (for example, to Evolve HQ in Australia or trusted service providers in the EU, US or other regions). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections required by the UK GDPR.

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7. Data Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and restricted staff access.

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8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data (“right to be forgotten”);
• Object to or restrict processing in certain circumstances;
• Withdraw consent for marketing at any time;
• Request transfer of your data to another service (“data portability”).

To exercise these rights, please contact support@rideevolve.co.uk. We aim to respond to all valid requests within 30 days.

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9. Cookies

Our website uses cookies to personalise your experience and analyse traffic. You can manage or disable cookies through your browser settings. For more details, please refer to our separate Cookie Policy.

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10. Contact & Complaints

If you have questions about this Privacy Policy or wish to make a complaint regarding your data, please contact:

Evolve Skateboards UK (Mobocom Ltd)
Unit A, Kingsfield Close
Northampton, NN5 7QS
United Kingdom
Email: support@rideevolve.co.uk
Phone: 01604 962022

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) – the UK data protection authority.
www.ico.org.uk/make-a-complaint

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Last updated: October 2025
This policy is governed by the laws of England and Wales and complies with the UK GDPR and Data Protection Act 2018.